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PRICING
Henley & Co Australia reserves the right to alter prices at any time, without prior notice.
CAN I COLLECT MY ORDER?
No. Unfortunately we are an online store only.
Our larger items are dispatched from a distribution centre and do not allow customer collection.
We offer exchange/return on all our products (excluding custom/personalised or sale items) within 14 days from delivery, should your purchase not be quite right.
SAFETY AND QUALITY
Safety to all animals is our priority. Safety and quality of all Henley and Co Products is paramount to us. If you are unsure if a product is suitable for your pet, please contact our friendly customer service team and we will be more than happy to assist. No item is indestructible by a dog or pet, so please ensure you carefully read all item descriptions before purchase to ensure the product is suitable for your pet. Please purchase carefully and wisely. Henley & Co cannot be held accountable for any destruction caused to a Henley & Co product by your pet.
Henley & Co is extremely environmentally conscious. All packaging, where possible, is used with recycled, toxic free and chemical free packaging. If you have any queries about the safety or quality of any Henley & Co Products or Packaging, please feel free to contact us at info@henleyandco.com.au
STOCK AVAILABILITY
Occasionally stock levels may not be up-to-date on our Online Store.
This means certain items may not be available at the time of purchase. The likelihood of this occurring is rare, however if this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
PERSONALISED ITEMS
For all personalised items, please ensure all spelling of any text sent to us is correct. Once your order has been fulfilled, unfortunately we are unable to offer a return or exchange of your personalised item
If you have any issues or concerns with your custom or personalised item, please contact us directly at info@henleyandco.com.au
We will happily work with you to resolve any problems or issues that you may have with your finished product. It is our intention that all customers are happy and satisfied with their purchase and experience with Henley & Co.
CHANGES TO YOUR ORDER
If you require any changes to your order; including incorrect address details and/or item sizing, please contact our friendly staff at info@henleyand.com.au immediately.
If your order has already been processed, Henley and Co accepts no responsibility for incorrect details entered. However, our returns process is available for changing incorrect items.
Shipments rejected by the receiver or not collected at a customer collection point will result in the customer incurring redirection fees.
Henley and Co reserves the right to cancel any order after purchase.
ORDER DETAILS & PAYMENTS
Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively contact info@henleyandco.com.au for all Online Store and order inquiries.
CAN I PURCHASE A REPLACEMENT COVER FOR MY DOG BED?
At this moment, Henley & Co Australia does not provide replacement covers or inserts separately for sale.
FAULTY OR DAMAGED PRODUCTS
Any faulty or damaged products will be replaced or refunded. Henley and Co require the return of any faulty or damaged product. Henley and a Co will cover the cost of any return.
SALE CONDITIONS
We are only a small business, so please be patient with us while we get your order ready during high order periods.
* Please choose carefully. We do not refund on sale or clearance items for change of mind or incorrect size ordered. Please ensure you check all measurements of items carefully before purchase. Refunds on Sale items will only be granted if product is faulty.
Due to a high demand of orders during Sale Periods, please allow up 7 working days for your order to be dispatched and up to 14 working days within Australia for your shipment to arrive. Please allow up to 14-20 days for all personalised items. International Orders may take up to 3-4 weeks.
Should there be any further delay or issue with dispatch of your order, Henley & Co will contact you directly via email.
Henley & Co Australia do not take responsibility for orders once dispatched from the warehouse. All items are fully inspected before dispatch to ensure there is no damage. If your item arrives in an unsatisfactory condition, please email us at info@henleyandco.com.au
We will happily work with you to resolve any issues.
Please Note Discount codes are not valid during Storewide Sale Periods or other store promotions.
Store promotions are not valid in conjunction with other applicable discount codes
Any one given code is valid for one use per person only.
During a percentage discount promotion. The discount will be applied to the product with the lowest product value.
Happy Shopping. We hope you enjoy your shopping experience at Henley & Co 🐾
If you have have any other queries, please email us at
info@henleyandco.com.au