DISPATCH & SHIPPING UPDATE DUE TO COVID-19

Due to the impact of COVID-19, restrictions are still in place in Victoria.

As our distribution centre and office are located in central Melbourne, Henley & Co has been Unfortunately been impacted.

Whilst we remain open for business, please be patient with us while we navigate courier bookings and dispatch of orders. Delays ARE significant.
We are however doing our utmost to navigate these restrictions, working from home and communicating closely with our distribution centre to ensure orders are dispatched as promptly and as safely as possible.

For the safety of our team members, our warehouse has implemented necessary social distancing protocols. This has unfortunately slowed down our rate of processing orders and resulted in delays, together with an increased demand for online shopping.

Unfortunately with these restrictions, and limited freight services now available to us, there a number of products that are significantly delayed.

Please note that all beds excluding Charcoal Cave beds & Donut Beds are impacted by delays in dispatch. Customers are still welcome to purchase these, and we will endeavor to get these dispatched as quickly as possible. Current time frame is 1-2 weeks.

Currently, lead time for dispatch for all other orders is between 5-8 business days and 10-14 days for some custom/personalised orders. These delays are unfortunately beyond our control.

We thank you for your patience and understanding during this difficult time, not just globally, but here locally in Victoria.

Henley & Co thank you for continuing to support our small business. It’s because of our wonderful customers, we have been able to continue to keep our business open during these difficult times.

 

Kindest Regards

Team Henley & Co